Press Coverage

Big Data and Storytelling – The Necessary Duo In Healthcare

On Oct. 10 at the Society for Healthcare Strategy and Market Development (SHSMD) conference in [...]

How Are Urgent Care Centers Changing the Doctor-Patient Relationship

As corporate anthropologists and culture change consultants, we’re immersed in research on the growing appeal [...]

How to Fix Hospital Call Centers to Improve the Patient Experience, Boost Revenue

I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that [...]

Are Urgent Care Centers Brands or Commodities

As I observe the extraordinary growth of urgent care centers (UCCs), I am seeing some [...]

What Hospital Leaders Should Know About Urgent Care Centers

I have been working with a hospital’s urgent care centers to address the emerging issue [...]

2015’s Top Business Trends From The Trenches

Meeting over 1,000 CEOs at 50 workshops in 2014 has provided us with a unique [...]

What Are Healthcare Marketers Doing To Capture And Delight Customers

In research conducted by the Deloitte Center for Health Solutions (discussed in my second blog), [...]

How To Grow And Change, While Retaining What’s Best

Several questions that reflect a common theme have come up repeatedly in recent workshops — [...]

Skills And Techniques That Will Help You Be Successful At Work

Diving into the business world is something that many people do at some point when [...]

Why We Love Mystery Shoppers (And You Should, Too!)

A friend recently told me about her 100-year-old mother who had undergone successful surgery. While [...]