How to Fix Hospital Call Centers to Improve the Patient Experience, Boost Revenue

I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that the first stop in the patient’s journey – the call center – can set the tone for the rest of the experience.

If it’s positive, it can engender comfort among patients that’s further supported during appointments and treatment.

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How to fix hospital call centers to improve the patient experience, boost revenue-1

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