Inbound Marketing has become essential. People are shopping in new ways–starting with their online search. Are you capturing them?
It doesn’t matter what you sell. Maybe your are selling travel pillows, like one of our clients. Or you are a manufacturer of house wraps or roofing materials. Perhaps you are a physician with a practice trying to attract new patients? Or a hospital needing to tell your story so consumers will choose you rather than your competitor? It doesn’t matter what you are selling or how you provide valuable solutions.
The answer to all of these? Inbound Marketing.
Inbound Marketing is the best way to turn strangers into customers and then promoters of your company and how it helps them
To do business effectively, you want to attract the people, or prospects, who want the solutions you are offering. In today’s digital age, potential customers no longer wait for marketers to push out information the old-fashioned way about a product, service or solution (outbound marketing). Instead, they search online for answers to their questions and solutions to their problems (inbound marketing). You’d better be there, high up in the search rankings, or you’ll quickly get lost in the shuffle. Attracting interested buyers in an “inbound” rather than “outbound” way is the essence of inbound marketing.
The key to Inbound Marketing: Offering consumers high-quality content they can use
Instead of the old outbound methods of “interrupting” people with ads, billboards and emails and hoping that somehow they turn into leads, inbound marketing focuses on creating quality content that pulls people toward your business, where they naturally want to be. By aligning the content you publish with your customers’ interests, you naturally draw inbound traffic which you can then guide through the 4-part buyer’s journey: 1) attract, 2) convert, 3) close and 4) delight.
The nuts and bolt of Inbound
The four steps of a successive Inbound Marketing strategy are illustrated in the graph below, created by HubSpot (the marketing platform we’ve fallen in love with at SAMC because of the phenomenal success we’ve seen with our clients who use it).
Along the top are the four actions (Attract, Convert, Close, Delight) which businesses (like yours) must take in order to obtain visitors, leads, customers and promoters. Along the bottom are the tools to use to accomplish these actions.
The big idea: By creating content specifically designed to appeal to your dream customers, inbound attracts qualified prospects to your business and keeps them coming back for more. Inbound is the way you can tell your story, promote your physicians, tout your cutting-edge technology and expertise so that “searchers” become loyal customers who talk glowingly about you to the world.
How to make Inbound Marketing work for your healthcare organization
By publishing the right content in the right place at the right time, your marketing becomes relevant and helpful to your patients and potential patients, not interruptive. Here are the major themes which, if followed, will revolutionize your presence in your particular market space:
- Content Creation + Distribution: Create targeted content that answers prospects’ and customers’ basic questions and needs, then share that content all over the place (Facebook, Twitter, Tumblr, Instagram, etc).
- Lifecycle Marketing: Customers don’t just materialize out of thin air — they start off as strangers. Specific marketing actions and tools help to transform those strangers into promoters.
- Personalization: Tailor your content to the wants and needs of the people who are viewing it.
- Multi-channel: Inbound marketing is multi-channel by nature because it approaches people where they are, in the channel where they want to interact with you.
- Integration: Content creation, publishing and analytics tools all need to work together.
The 4 Inbound Marketing Actions: Attract, Convert, Close, Delight
There are four steps in the buyer’s journey as the typical consumer goes from stranger to enthusiastic promoter: Attract, Convert, Close, Delight. In this blog I’ll discuss Step 1, Attract, and tackle the other three in subsequent blogs.
You don’t want just any traffic to your site, you want the right traffic. You want the people who are most likely to become leads, and, ultimately, happy customers. Who are the “right” people? Your ideal customers, also known as your buyer personas, who encompass the goals, challenges, pain points and demographic information around which your whole business is built. Some of the most important tools to attract the right users to your site are:
- Blogging: A blog is the single best way to attract new visitors to your website (and a vibrant, constantly fresh website is crucial). In order to get found by the right prospective customers, you must create educational content that speaks to them and answers their questions.
- SEO: Your customers begin their buying process online, usually by using a search engine to find something they have questions about. So you need to make sure you’re appearing prominently when and where they search. To do that, you need to purposely pick keywords, optimize your pages, create content, and build links around the terms your ideal buyers are searching for.
- Webpages: Your website pages are your digital storefront. Optimize your website to appeal to your ideal buyers and transform your website into a beacon of helpful content to entice the right strangers to visit your pages.
- Social Publishing: Successful inbound strategies are all about remarkable content. Social publishing allows you to share that valuable information on the social web, engage with your prospects, and put a human face on your brand. Discover where your ideal buyers spend their time and establish a robust presence there.
Out with the old, in with the new
Inbound Marketing for hospitals empowers you to attract visitors to your healthcare organization and convert them in loyal customers. It doesn’t just happen, you do it. And you do it by creating, deliver and sharing content that will appeal to precisely the right people (your buyer personas) in the right places (channels) at the right times (when they’re searching for solutions).
In my next blog, I’ll cover Step 2 in the buyer’s journey: Convert. Stay tuned!
To learn more about Inbound Marketing
In March of this year I presented the webinar, “Want To Capture Today’s Healthcare Searcher? Go Inbound!,” explaining how to “do” Inbound Marketing. I covered:
- The data: How today’s consumers are shopping for healthcare solutions and answers to their questions
- The process: How marketing should change its processes to capture searchers
- The tools: How to initiate the Inbound Marketing journey for your organization
You might find this webinar very helpful as you contemplate Inbound Marketing for your healthcare organization. To download the audio/video, click on the button below.