Now that “On the Brink: A Fresh Lens to Take Your Business to New Heights,” my award-winning book on how corporate anthropology can help businesses grow, is being read by CEOS, business leaders, entrepreneurs and even anthropology students, I’m frequently being asked, “What is this thing called ‘anthropology’ or ‘business anthropology’ and why should I know about it, much less use it to help grow my business?”
In addition, I cannot tell you how many parents have contacted me about their son or daughter who is in love with business anthropology in college or with just anthropology itself. What kind of jobs are out there for an anthropology major?, they want to know. As an anthropologist myself, what I don’t want to tell them is that only a few years ago, Forbes and Kiplinger ranked anthropology as the worst major for finding a job after college.
Maybe it is time to change that!
There is now a very big role for anthropology and anthropologists in business.
Given the business trends I am seeing as I travel around the country working with clients or leading workshops, I am convinced that now is the time to make anthropology less academic and more easily understood and applicable, particularly in the business world. Indeed, the tools and methods of anthropology are what can help your business or organization sustain growth during these rapidly changing times.
So what is this thing called “Corporate Anthropology?”
It is through storytelling sessions, culture probes and observational research that you can understand what people are “really” doing, and that’s where a corporate anthropology comes in. Corporate anthropologists (like myself) can dig deeper into how your employees connect with your customers to solve their needs. We can also help you better realize what your product means to the individual, their social group and the society of which they are a part. For companies, this is invaluable information as they plot a course for future growth.
If you are trying to find out who is using your product, how are they using it and if they are happy with it, you can’t just survey them, because people can’t tell you what they are doing or why. They typically just tell you what they think you want to hear. That’s why you need to go out exploring — what at SAMC we call “hanging out” — where you watch, listen and observe.
What has that to do with my business?
Mostly, people come to work every day to make a living. They try to find a place that feels comfortable and has a culture in which they belong. Like animals, humans live in herds or tribes. This is no different when they find a place to work or engage with a product they need to solve a problem or need. Then once they find that “culturally comfortable” workplace, people become driven by the habits that are a company’s “way we do things here.”
But in today’s world, customers, competitors and companies themselves are all facing fast-moving changes. But your brain fights change. It hates to change. So it ignores what it is seeing — it discounts it.
But as time marches on, demographics shift and customers find new solutions. Business must adapt to these changes or they will quickly get left behind. They need to recognize that the next generation of customers, and even employees, is very different from those they knew in the past.
Are you experiencing this? Are all the things that made you a successful business not working any more in today’s rapidly changing times? Maybe for you it has now become essential to step out and observe your business as if it was a “foreign country.” If you applied a little observational research yourself (corporate anthropology!) you would then be able to “see with fresh eyes” what possibilities are all around you, just waiting for you to “see” them.
Often your customers are telling you about their pain points, their unmet needs, and how your product or service could solve them. But if you are so busy running your business and aren’t listening, you cannot hear them. And you’ll lose out on a big opportunity.
How can you hear what your customers are saying? Go Exploring!
Corporate anthropology can help you innovate and add value to your product offerings, finding unoccupied market space that you can own before your competition gets there. Here is how you can start your exploration, and why you should make it part of the “way we do things here.”
The anthropological processes we use with our clients are not hard. They are all designed for you to use your eyes and ears to help you push the brain past the pain of change. This is not just qualitative market research. It is about stepping out of your organization and observing it as if you were a foreign visitor trying to learn the language, customs and values as you observe, listen and interact with your employees or customers or potential customers.
Some tools to try — with a wide open mind.
To get you started, we have created a collection of tools you can use which we call our Anthropologist’s Toolkit. Here are a sampling to consider as you go looking for fresh ideas:
- Spend the day in the life of a customer or prospective one.
- Take a look at Undercover Boss and mimic it — participate and observe, listen to the stories being told from your employees inside your own firm.
- Lunch and listen — Take a favorite client out to lunch and listen to the stories he or she is telling you about the trends and challenges they are facing.
- Deep hanging out is simple. Go find a place to sit and observe people…how they buy, what they buy, what they pass over, what frustrates them.
- Culture assessments are great to get you to step back and look at your company culture. Take the assessment www.ocai-online.com and see what you find.
- Take a note book and write down everything. Or record your thoughts. Try and say: “that’s a good idea.” And never say “no, but that isn’t how it is done.” This is a time for you to go exploring.
Remember Marcel Proust’s quote which I share often: “The real voyage of discovery is not in seeking new landscapes but in having new eyes.” Sounds like it’s time to go exploring, doesn’t it!
3 ways to learn about the power of Corporate Anthropology
- White Paper: What Is Corporate Anthropology?
- On The Brink podcast: How To Think Like An Anthropologist
- On The Brink podcast: How Anthropology Helps People See Things With Fresh Eyes
Could your business benefit from a “little anthropology”?
At Simon Associates Management Consultants, we specialize in helping companies learn how to integrate anthropology into their business strategies so they can adapt to changing times. Please contact us for a free 1-hour consultation to discuss how we might help your organization adapt and thrive. We look forward to hearing from you.
From Observation to Innovation,