Author Archives: Andrea Simon
Transparency Plays Important Role in Value-Based Healthcare Decisions
At a time when the need to respond to dramatically changing times is particularly acute, [...]
Time To Play Innovation Games®?
Time To Play Innovation Games®?
New Financial Metrics Might Very Well Be The Key To Survival In Today’s Volatile Healthcare Landscape, Reports Andrew Simon
New Financial Metrics Might Very Well Be The Key To Survival In Today's Volatile Healthcare [...]
New Financial Metrics Might Very Well Be The Key To Survival In Today’s Volatile Healthcare Landscape, Reports Andrew Simon
New Financial Metrics Might Very Well Be The Key To Survival In Today's Volatile Healthcare [...]
Houston, We Have A Problem: Patient Leakage
Houston, We Have A Problem: Patient Leakage
The Telephone Call Center Has Become A Forgotten Essential in the Patient Experience, Says Andrea Simon In Fierce Healthcare Article
The Telephone Call Center Has Become A Forgotten Essential in the Patient Experience, Says Andrea [...]
The Telephone Call Center Has Become A Forgotten Essential in the Patient Experience, Says Andrea Simon In Fierce Healthcare Article
The Telephone Call Center Has Become A Forgotten Essential in the Patient Experience, Says Andrea [...]
Boost Patient Experience At First Point Of Contact – The Call Center
I recently worked with a hospital improve its cancer program. It had wonderful doctors and [...]
How Serious Play Can Help You Do Serious Work In Healthcare
How Serious Play Can Help You Do Serious Work In Healthcare
Finding New Meaningful Financial Metrics For Hospitals Post-Reform
Given the ongoing changes following the passing of the Patient Protection and Affordable Care Act, [...]
