I recently worked with a hospital improve its cancer program. It had wonderful doctors and an uptodate facility. Nurses were very patientfocused and the staff smiled a lot. What could be better?
Boost Patient Experience At First Point Of Contact – The Call Center
Connect With Us
Principal Bloggers
Andrea Simon, President/Founder, Simon Associates Management Consultants, helps organizations “see, feel and think” in new ways.
Andrew Simon
Andrew Simon is Executive Vice-President, our Consulting Partner and head of new business development .
Guest Bloggers
Principal and co-founder of Barlow/McCarthy, Kriss Barlow is a leading expert in physician relationship strategy.
Carmen Effron
Founder and President of CF Effron Company LLC and Effron Burke Associates LLC.
Cheryl McMillian
A Master Chair for Vistage, Cheryl McMillan leads four local peer advisory boards of CEOs/Senior Executives in NE Ohio.
Kathy Silard
Kathleen Silard, RN, BSN, MS, FACHE is Executive Vice President and Chief Operating Officer at The Stamford Hospital, Stamford, CT.
Trends From The Trenches
Business Change Management
Socialize
