In Five Years, Who Is Going to Be Your Customer? [...]
How Hospital Call Centers Can Improve The Patient Experience, Boost Revenue [...]
As corporate anthropologists and culture change consultants, we’re immersed in research on the growing appeal [...]
Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part II) [...]
I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that [...]
Five Steps To Help Fix The Sorry State of Hospital Call Centers (Part 1) [...]
Time To Change How You Manage Your Business? [...]
Share your email and we will send you a monthly newsletter you can use every month with tips and stories about women who are rethinking their lives.