Tag Archives: Customer Experience Innovation

Concept,Of,New,Idea,And,Creative,Thinking
What Are You Doing to Adapt in Times of Uncomfortable Change

Change is no longer a season—it’s a storm. Everywhere I turn, leaders are telling me [...]

How Corporate Anthropology Helped Telerx Rethink Its Future

When Linda Schellenger became president of Telerx in 2008, the company—then a $90 million contact [...]