“5 Ways To Solve Your Patient Experience Problem… and Why You Need To Do It Now!”

Attend Our Free Webinar Series “Healthcare Innovation: Trends from the Trenches”

It seems these days that we are so focused on healthcare reform that we are forgetting the patient and his/her experience. Yet faced with ratcheted-up competition, wider consumer choice, hospital consolidation and physician ACOs, neglecting the patient experience is something we quite literally cannot afford to do. The answer? Medical mystery shopping.

Like anthropology, medical mystery shopping is essential to see what is really happening. What kind of experience did patients have the last time they visited you? Will they advise their friends — on social networks, of course — to choose you or avoid you at all cost? Remember: consumers have choice and they are going to choose. The trend is to ignore the patient experience, at your peril. Buck the trend and join us September 19th!

In this webinar you will learn:

  • Five ways medical mystery shopping can improve the patient experience
  • How to retain and recruit new patients
  • How to discover what your patients are thinking…and telling others
  • How to become your current/ potential patients’ medical facility of choice

Who should attend:

  • CEOs/CNOs/COOs
  • Marketing executives
  • Service line directors and managers
  • Medical practice administrators

Register for our webinar below!